Our Privacy policy for technical support services:

Viyamsoft’ Support is committed to maintain the privacy of the information provided by you. This will not be shared with any unauthorized user. Authorized users can be our staff, agents, authorized representatives, web-host, and those involved in rendering support to your system. Before you proceed with this agreement, you may visit our website at www.viyamsoft.com and familiarize yourself with our privacy policy.

OPT OUT Option:

Customers have the option of removing their information or stop receiving messages from our company by sending an email to contact@viyamsoft.com.

Information Collection and Use

Viyamsoft’ Support is the sole owner of the information collected through the web site/phone/email. We will not sell or rent this information to others in ways different from what is disclosed in this policy. Viyamsoft’ Support collects information from the users by the phone, chat and emails only. We will ask you personal information when we need or allows us to contact you. In order to use the Viyamsoft’ Support Service and the toolbar user must first complete the registration form. During registration a user is required to give user contact information (such as First and Last name, e-mail address, Postal address, Personal identifier etc.). Viyamsoft’ Support will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service. Payment Information if the user registers to use the Service provided by Viyamsoft’ Support, we will collect credit card information, and other payment information necessary to complete a payment from users. Viyamsoft’ Support may use Amazon’s Payment Gateway to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Viyamsoft’ Support will also obtain information regarding the amount of the payment and other transaction data.

Computer System Information: Subscriber Computer -We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, the identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, the condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.

Remote Assistance

Viyamsoft may take authority to access your computer by the secure remote support tool to resolve your issues as per need. This software is completely secure, licensed and trusted and our authorized users can only check the errors on your computer and will help you to install software into it.

We provide remote support only if customer insists us to diagnose the actual errors and fix it. We recommend all consumers, if the product is under warranty; brand owner may provide a free support on their products. Our support is paid. Before selecting the remote support we recommend you to read our Remote Support Policy

Types of Information Viyamsoft Collects: Viyamsoft never collects credit card information and other payment information over the phone. Viyamsoft uses Amazon’s payment processing, payment gateway transactions to process and verify credit cards on our behalf.

Cookies: A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

Log Files We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.

Subscriber (User) Computer Information

We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:

• Information about the date of purchase of your computer
• Type of computer
• Identification number of your computer
• Make and model of your computer and/or any computer hardware
• Software installed or peripherals attached to it
• Condition of the computer
• System and registry data about software installations and hardware configurations, and error tracking files.

Sharing: We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person.

Surveys & Contests From time-to-time our toolbar requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this toolbar and the Viyamsoft’ Support service.

Children's Online Policy No part of our website is structured to attract anyone under the age of 16. Consistent with the Children's Online Privacy Protection Act, we do not collect or maintain information at our website from or selling products to those we actually know are under the age of 16. Please ask your parent or guardian to assist you in using our services if you are under the age of 16.

Correction/Updating Personal Information: If User personally identifiable information changes (such as user zip code), or if a User no longer desire the Service, we will endeavor to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page. Notification of Changes - Viyamsoft’ Support reserves the right to update this privacy policy at any time by posting changes online without notice to you.

The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located on our Web site www.viyamsoft.com it is your responsibility to refer to this Privacy Policy before submitting any information on the website. After submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.